Our Care Centre Ethos in Crawley, West Sussex
At Ullswater Cottage Care Centre, our compassionate care team is committed to making each and every resident feel happy, supported and most importantly, cared for.
Discover what sets our care centre apart and why families across Crawley and the surrounding areas in West Sussex choose us.
Our Care Ethos at Ullswater Care Centre
Welcome to Ullswater Cottage Care Centre, a place where people living with neurological conditions are truly seen for who they are. From the moment someone arrives, our focus is on creating a warm, supportive environment where they feel understood, valued, and genuinely cared for.
We take the time to get to know every individual, so that we can build genuine relationships and provide personalised care. This is more than a care centre, it’s a place where residents can feel safe and at home.
Our Person‑Centred Caring Philosophy
At Ullswater, we believe that great care begins with deep understanding. In a world of complex neurological needs, our ethos centres on seeing the person behind the condition.
- We build care around each individual’s history, preferences, abilities, and goals.
- We promote autonomy wherever possible, encouraging residents to make choices about daily life, routines, and meaningful activities.
- We integrate specialist nursing, rehabilitative therapy, and emotional support to deliver holistic care for those with brain injuries, MS, cerebral palsy, motor neurone disease, and other long-term neurological conditions.
Every care plan is crafted in close partnership with residents and families, and continuously adapted as needs evolve. Whether for nursing care or respite stays, our approach is flexible, responsive, and personal.
Specialist Neurological Care with Heart
Our team is the foundation of the care we provide. Each person here brings not only professional expertise but a genuine commitment to making a difference in the lives of our residents. What matters most to us isn’t just what we do, but how we do it, with kindness, patience, and respect.
We’re always learning, always growing. Ongoing training helps us stay up to date with the best approaches in neurological care, while our day-to-day work is shaped by empathy and a deep understanding of each individual we support. This combination of knowledge and compassion is what makes Ullswater feel like home and a place where people are truly cared for.
Living Well with Neurological Care
Life at Ullswater Cottage isn’t just about care, it’s about living well. While we’re here to support complex needs, we never lose sight of the person behind them. Our focus is on creating a daily experience that feels meaningful, where each resident can enjoy comfort, connection, and a genuine sense of purpose.
Note-worthy mentions include:
- Spacious en-suite bedrooms adapted for mobility and safety.
- Calming, sensory spaces and therapeutic rooms.
- Accessible landscaped gardens for relaxing, socialising or quiet reflection.
- Communal lounges for hobbies, music, entertainment, or conversations.
- Nutritionally balanced, personalised meals catering to dietary needs and preferences.
- Enriched activity programme: gentle exercise, music therapy, arts, reminiscence, outings, and tailored stimulation sessions.
We want every resident to feel they can keep doing the things that matter to them. That might look a little different over time, but with the right support, no one should feel defined or held back by their condition.
Our Community Connection
Ullswater Cottage is part of a broader local ecosystem. We believe our centre should not be an isolated institution, but a contributor to, and reflection of, its surroundings.
- We welcome local community groups, volunteers, and visitors.
- We organise outings, events and collaborations with nearby organisations.
- We keep residents connected to local culture, nature, and social life.
This community engagement enriches daily life and helps maintain a sense of belonging, continuity, and purpose.
CQC‑Rated Specialist Neurological Care in West Sussex
At Ullswater Cottage Care Centre, we are proud to provide specialist care to individuals living with complex neurological conditions in Crawley and across West Sussex. Our centre is regularly inspected and holds a consistent ‘Good’ rating from the Care Quality Commission (CQC), reflecting our commitment to safe, respectful, and high-quality care.
CQC ensures providers meet essential standards of quality and compliance. Choosing a CQC-rated service like ours means you can be confident your loved one is in trusted hands.
Discover what a ‘Good’ rating means and why so many families choose Ullswater for expert, person-centred care.
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Neurological Care FAQs
Ullswater Cottage is staffed by a dedicated multidisciplinary team with extensive experience in supporting adults with neurological conditions. Our care team includes qualified nurses, support workers, and therapy staff, all trained in specialist care techniques.
At Ullswater Cottage, we provide highly personalised care that’s shaped around each individual’s unique needs, preferences, and goals. Our experienced team works closely with residents, families, and healthcare professionals before, during and after the transition into the home. This helps shape the style of care at every phase to ensure we are offering the very best to everyone.
We specialise in both permanent and respite care for adults with a focus on those who are under 65 with long-term neurological conditions.
We offer both permanent and respite care for adults who are under 65 and live with a range of long-term neurological conditions. We know that everyones care needs are different so we take a personalised approach to care & support. We would love to welcome you for a visit to meet our friendly, experienced team and see how we can help.